Every business and office has processes for how they get work done. Many times, these processes are handed down from employee to employee over time, unquestioned. That often means they aren't the BEST way to get work done. Companies often look to software and automation to fix processes and improve efficiency. Automated workflows and removing paper from business processes will create efficiency, boost productivity, improve customer service, lift employee morale, and deliver a solid ROI. Before getting to the steps to fix broken processes, here is one crucial tip to remember: technology isn't the answer to a broken business process.