Document management reduces costs, improves customer services, let's your employees focus on doing their jobs using the most up-to-date information rather than digging for information, and much more.
It's time for you to learn more about what it can do for your business.
Document Management Speeds Compliance Audits
DM can help with security compliance audits and even risk management by serving as the repository of relevant documentation. Placing all policies and procedures in a single repository allows them to be quickly accessed and updated as needed. Having one place to store user access logs, changes to the network, incident reports and responses can be combined with a company's official policies to show that those policies and procedures were followed.
Slow response frustrates customers too. Take this scenario for example, a customer calls with a question about their last order – with document management – you can actually answer their query while on the phone by typing in a quick search and pulling up the file.
This not only increases office productivity, it also improves customer service – now your customers don’t have to wait for a callback or sit on hold while you or someone else shuffles through files. And, if the customer wants a copy, you can email it directly to them safely and securely (no scanning involved).
How do you get to DM? One step at a time. These five steps are ones that every successful implementation takes. Step 1, pick a starting point. When it comes to the paper documents: do we start from day-forward (scan documents from the day the new system is implemented) or attempt backfile conversion (digitize all – or at least most – archived paper records)?
Then there's the decision of what business process or department to digitize first. Often a decision that involves this much cultural change will include every department. They meet and brainstorm what they want:
If you're looking at transform your business with document management software, this handy glossary will get you up-to-speed on the terminology you'll come across as you look to move your business from one slowed by paper to one that can move much faster.
Document storage is one simple way to cut costs with document management. One gigabyte of data equals 50,000 to 75,000 pages. That varies of course – high resolution documents could mean 2,000 pages in a GB and small text files or emails could equal 200,000 pages.
One ream of paper is 500 pages, with 10 reams to a case. Think of a GB as equal to 10 to 15 cases of paper. Now compare that size (and how many filing cabinets you need or off-site storage you'd require) to the phone in your pocket, which probably has at least 16 GBs.
Digital documents save space and decrease storage costs.
Return on investment can be hard to determine with IT because it's hard to quantify soft costs. Here are a few tips for calculating ROI based on saving storage space and reduced search time. Let's say you have 10 onsite cabinets and cost per square foot of office space is $10. That's $18,000 for the year. Additionally, you're paying $200/month in off site fees and it's costing you $1,710 for a $15/hour employee to spend 2 hours each week retrieving offsite files.
If you simply improve access by 50% by digitizing the most active paper files, that's a $10,000 saving in a year.
Every office has the equipment it needs to begin converting paper documents to digital documents – their copier or multifunction device. You don't have to spend any new money on software to take the first steps that will help you take advantage of some of what DM offers to companies.
The first step is to make a plan. Let’s start with the desk. A lot of people like the comfort of having a desktop file stand for working files. So ask yourself, could you part with them to live digitally? If you really think about it, most of us live and die by our email inboxes and sent folders. Email is electronic, so why couldn’t the same be true for your working files?