What did you have to fix today?

It stands to reason that the more technology you introduce into your office to increase efficiency, reduce costs, and improve communication, the more technical difficulties you’ll encounter. For a majority of businesses, there is an IT guy, or even just a tech-savvy employee, who gets stuck with all the technology snags. And there is no doubt their time could have been spent better elsewhere.

Instead of fighting all these fires, consider outsourcing your Level-1 support issues to the technology experts at Coordinated Business Systems.

What Does a Helpdesk Do?

A managed helpdesk solution handles your Level-1 support issues remotely so your IT resources can stay focused on larger IT projects. Your outsourced helpdesk will:

  • Provide live technical support
  • Troubleshoot technical problems
  • Resolve issues through remote access
  • Document and track support requests
  • Triage requests and escalate when needed

Benefits of a Coordinated Managed Helpdesk

Whether you have an in-house IT department or not, there are just certain IT issues that aren’t worth pulling your resources from other important work to handle. For these Level-1 support issues, a helpdesk solution from Coordinated Business Systems is the answer.

  • Eliminate the distraction of all the small but frequent IT requests your team receives
  • Focus on more meaningful projects and revenue-producing activities of your business
  • Identify common and recurring issues to find a proactive solution

Additional IT Services

Coordinated has other IT Managed Services to help optimize your network. Explore the entire suite of IT Services:

Network Monitoring & Support

Managed Backup

Cloud Hosting

IT Projects

Network & Security Audit

Security Training

Or contact Coordinated to start a conversation and get guidance on your technology plan!