Case Study: How River Valley Home Care Found Dependable IT Support for Home Healthcare Agencies Through an Extraordinary Connection With Coordinated Business Systems

Even a People-First Mission Needs Dependable Technology

For nearly three decades, River Valley Home Care has helped individuals throughout Minnesota receive high-quality care while remaining in the comfort of their own homes. As a second-generation, family-owned company approaching its 28th anniversary, the organization has built its reputation around connecting with people, helping clients to maintain independence and dignity throughout every stage of life.

That work extends far beyond simple in-home assistance. Serving hundreds of individuals across multiple Minnesota communities, River Valley Home Care provides a wide range of services, including:

• Skilled nursing
• Home health aide support
• Medication management
• Rehabilitation therapies
• Personal care assistance

Behind the scenes, coordinating that level of care requires dependable technology — technology that supports caregiver scheduling, documentation, compliance requirements, secure access to patient information, and communication between office staff and caregivers in the field. Especially considering that some employees work remotely, some work in-office, and some are traveling from client to client throughout the communities they serve, those systems really need to operate reliably day in and day out.

That need eventually led River Valley Home Care to Coordinated Business Systems.

They Knew Home Care. They Needed Help With Technology

The River Valley Home Care team specializes in home healthcare, supporting vulnerable populations throughout Minnesota communities — not managing rapidly evolving technology systems. It’s a completely different beast, which requires a completely different kind of expertise.

Technology is constantly evolving! Check out Coordinated Business Systems’s recent blogs, which outline some of the most significant changes:

• Windows 10 Support is Ending-Is Your Business Ready?
• Must-Have AI Tools for SMBs
• When Scan-to-Email Stops Working, What Comes Next?

River Valley Home Care wasn't searching for a company that would come in and completely reinvent the wheel. They wanted a technology partner experienced in IT support for home healthcare agencies — someone who could work alongside their team, understand their environment, and provide dependable support when they needed it.

“Our biggest thing is we are a small business. We need a partner who is going to bridge that gap for what we don’t have on staff.” — Jaime Kummer, Administrator at River Valley Home Care

Before partnering with Coordinated Business Systems, River Valley Home Care had worked with other managed service providers. Over time, though, those relationships began to drift apart, until they no longer aligned with what River Valley Home Care needed. Some of the biggest challenges included:

• Providers shifting focus toward larger accounts
• Impersonal support
• Limited technical depth as technology continued evolving
• No custom service options available

As River Valley Home Care began evaluating new options for IT support for home healthcare agencies, they knew they needed a provider that could combine strong technical expertise with a more relationship-focused approach.

How a Custom Solution Subverted Early Concerns

When River Valley Home Care began researching local managed service providers, Coordinated Business Systems wasn’t initially at the top of the list. In fact, there was some hesitation.

“We’re a small organization with a uniquely limited budget. When I first came across Coordinated Business Systems, I thought, ‘They’re so well-known, there’s no way we’d be able to afford them.’” — Jaime Kummer, Administrator at River Valley Home Care

That assumption quickly changed during the first conversation between the two teams. Rather than pushing a one-size-fits-all package and price tag, Coordinated Business Systems approached IT support for home healthcare agencies differently; they took the time to understand how River Valley Home Care actually operated.

River Valley Home Care’s environment looks a lot different from a traditional office’s — especially when it comes to technology: employees rely heavily on tablets instead of laptops, much of the organization works within cloud-based systems, and only a portion of users regularly access servers.

So, instead of forcing unnecessary services into the agreement, Coordinated Business Systems built a custom approach to IT support for home healthcare agencies around the company’s real operational needs.

“They worked with us to find a custom solution,” River Valley Home Care shared. “They found something affordable that still met our needs.”

That flexibility made a significant impact.

The People Behind the Technology

As the relationship has bloomed over the past year, River Valley Home Care says one of the biggest differentiators has actually been the people, not the technology.

The appreciation doesn’t stem from any single project or flashy implementation; it comes from the consistency of everyday interactions. Whether troubleshooting QuickBooks issues, assisting with eFax solutions, or providing day-to-day IT support for home healthcare agencies, the Coordinated Business Systems team remained responsive and solutions-oriented.

One Example Stands Out

QuickBooks has, historically, been a recurring pain point for River Valley Home Care. (Every business has an arch nemesis in some piece of technology, right?).

Previous managed service providers would often recommend contacting third-party support rather than staying involved in the resolution process. Coordinated Business Systems approached things differently.

“They never say, ‘Maybe you need to call QuickBooks.’ They help figure it out with us.” — Jaime Kummer, Administrator at River Valley Home Care

This willingness to stay engaged and work through problems collaboratively reinforces the feeling that Coordinated Business Systems is genuinely invested in River Valley Home Care’s success, not simply closing support tickets.

The Relationship Today

At its core, this partnership works because both organizations approach the relationship in a similar way: people first.

River Valley Home Care has spent decades building trust with families throughout Minnesota by delivering compassionate, personalized care. Coordinated Business Systems brings that same commitment to extraordinary connections through the relationships they build with the businesses they support every day.

This isn’t the first time Coordinated Business Systems has been recognized for their extraordinary commitment to their people! In 2018, their philosophy made them a 2018 Torch Awards for Ethics Finalist. They later went on to win the Torch Awards for Ethics in 2025.

That shared mindset has shaped a partnership built on responsiveness, compassion, and a people-first approach to IT support for home healthcare agencies.

For River Valley Home Care, that means greater confidence in the technology supporting their organization. Peace of mind, knowing that they have someone truly dedicated to helping when things go wrong. And the time to focus on what they do best: helping Minnesotans maintain dignity throughout every stage of life.

For Coordinated Business Systems, it’s another example of how extraordinary connections create strong partnerships.

Looking for a Technology Partner That Works With You?

Coordinated Business Systems provides IT support for home healthcare agencies and other organizations throughout Minnesota through reliable, customized technology environments backed by responsive support and real human connection. Services include:

• Managed IT
• Cybersecurity
• Workflow optimization
• Printing technology
• Strategic guidance

No matter your business’s setup, Coordinated Business Systems works alongside you to create custom solutions tailored to your unique needs.

Contact Coordinated Business Systems today to learn how a partnership-first approach can help support your team, your operations, and your long-term goals.