I work in the St. Cloud location for Coordinated. As I make calls on potential customers, I'm often asked some variation of this: “Our current service is fast, within just a few hours. We don’t want someone coming up from the cities because when we make a service call, we need it fixed ASAP because we can’t be down. So, we want to have a local provider rather than one in the cities. How does your service compare to our current vendor?” Here's how I answer that question.