Coordinated Headquarters Showroom

Coordinated Blog

Windows 10 Update - Issues Found

Posted by Justin Trantham | Mar 12, 2021 11:23:59 AM

Has printing on your Windows 10 computer caused it to blue screen? We have had a lot of calls at Coordinated and have been helping our clients uninstall Microsoft’s latest patch.

The KB’s we have found that cause this were released on 3/9/2021:

  • Windows 10 version 1803 — KB5000809 (OS Build 17134.2087) 
  • Windows 10 version 1809 — KB5000822 (OS Build 17763.1817) 
  • Windows 10 version 1909 — KB5000808 (OS Build 18363.1440) 
  • Windows 10 version 2004 and 20H2 — KB5000802

This has also been noted in the latest Windows Central article regarding the Windows 10 update crash. 

 

What is Coordinated doing to circumvent this until Microsoft releases a patch?

Our teams have been very busy helping IT admins by uninstalling these updates manually or using a command prompt and entering the following command wusa/uninstall/kb:5000802  then pausing updates for 7 days. 

For our clients that are using our managed services programs we are able remove this patch from deployment with our RMM tool and also verify this patch will not push out until Microsoft releases a hotfix.

Lastly, your company can setup patch policies through Group Policy. If you are curious about this, Microsoft does have a best practice article on how to get this setup.

Printers affected by this patch:

  • Ricoh
  • Zebra
  • Kyocera

Considering this isn’t the first time a Microsoft patch has caused havoc on end users please reach out to your IT admin or Coordinated Business Systems to better prepare for any future patch issues that might come up.

 

**UPDATE FROM MICROSOFT**

Microsoft has released several patches for issues that have been found with the updates. Please see the below information taken from  https://docs.microsoft.com/en-us/windows/release-health/windows-message-center#1574

 

Out-of-band update to address an error when attempting to print to certain printers

Microsoft identified an issue that affects Windows 10 devices which applied the March 2021 security update released March 9, 2021, and a resolution has been expedited. This known issue affects printing operations for devices using certain Type 3 printer drivers, which might receive an error with a blue screen when attempting to print. An out-of-band optional update is now available on the Microsoft Update Catalog and on Windows Update.

We recommend you only install this update if you are affected by this issue. For more information, see the known issues section for your version of Windows 10 or see the links below:

  • Windows 10, version 20H2 and Windows Server, version 20H2 (KB5001567)
  • Windows 10, version 2004 and Windows Server, version 2004 (KB5001567)
  • Windows 10, version 1909 and Windows Server, version 1909 (KB5001566)
  • Windows 10, version 1809 and Windows Server 2019 (KB5001568)
  • Windows 10, version 1803 (KB5001565)

Out-of-band update to address unexpected results when printing from some apps or to some printers

Updated March 22, 2021

Microsoft identified an issue that affects Windows 10 devices which applied the March 2021 security update released March 9, 2021 and the out-of-band updates released March 15, 2021, and a resolution has been expedited. Affected devices might receive unexpected results when printing from some apps or to some printers. Issues might include missing or solid color graphics, misalignment/formatting issues, or printing of blank pages/labels. An out-of-band optional update is now available on the Microsoft Update Catalog for all versions of Windows and on Windows Update for some versions.

We recommend you only install this update if you are affected by this issue. For more information, see the known issues section for your version of Windows 10 or see the links below:

  • Windows 10, version 20H2 and Windows Server, version 20H2 (KB5001649)
  • Windows 10, version 2004 and Windows Server, version 2004 (KB5001649)
  • Windows 10, version 1909 and Windows Server, version 1909 (KB5001648)
  • Windows 10, version 1809 and Windows Server 2019 (KB5001638)
  • Windows 10, version 1803 (KB5001634)
  • Windows 10, version 1607 and Windows Server 2016 (KB5001633)
  • Windows 10, version 1507 (KB5001631)
  • Windows 8.1 and Windows Server 2012 R2 (KB5001640)
  • Windows Server 20012 (KB5001641)
  • Windows 7 SP1 and Windows Server 2008 R2 SP1 (KB5001639)
  • Windows Server 2008 SP2 (KB5001642)

Note An update has been released for all affected versions of Windows that are still in support.

Topics: Coordinated News, IT & Network Services Management, Managed IT

Written by Justin Trantham

Justin Trantham is a Network Engineer with experience from consumer electronics to hosting solutions and everywhere in-between. He has helped clients deal with ransomware outbreaks, system upgrades, and the ever longing journey to the cloud. His passion is learning from his peers and teaching all who want to learn.