L3/Senior Engineer – Managed Services
The Role
Ready to take your technical expertise to the next level? Join Coordinated Business Systems (CBS) and play a key role in shaping the future of information management. We’re looking for a driven, experienced engineer to support our growing team and deliver exceptional technical solutions to our clients.
As a senior member of the team, you’ll serve as a technical escalation point within our NOC while also providing in-field support. You’ll contribute to daily service operations, support complex client environments, and help drive recurring revenue through high-quality service delivery and strong client relationships.
This is a full-time role responsible for the analysis, monitoring, management, and implementation of a wide range of networking and IT initiatives.
Position Summary
- Serve as a technical escalation point for the NOC and support the engineering team in resolving complex issues
- Provide onsite and remote support to clients across various environments
- Monitor, manage, and maintain client systems using RMM tools
- Troubleshoot and resolve network, server, and end-user issues
- Communicate project updates and issue status to clients and internal teams via PSA tools, documentation, and email/phone
- Collaborate with third-party vendors to expedite issue resolution
- Manage and document service tickets with accurate time entry
- Participate in an after-hours on-call rotation (approx. 1 week every 5–6 weeks)
- Ensure adherence to company policies, procedures, and security best practices
About Coordinated
Minnesota and Western Wisconsin with cutting-edge business solutions. We specialize in
Managed Print Services (MPS), Managed Network Services (IT/MSP), Voice/UCaaS, Document Management, and office technology. Our commitment to innovation and customer success fuels our continued growth.
We’re proud to be locally owned and operated, with a strong belief in work-life balance, employee development, and doing the right thing, every time.
Skills & Requirements
- 5–10 years of hands-on IT experience
- Strong expertise in Microsoft Active Directory and/or Azure administration
- Experience with backup and disaster recovery solutions
- Solid networking knowledge (firewalls, switches, VPNs, network protocols)
- Experience supporting Windows Server 2016–2022 environments
- Familiarity with cybersecurity incident response
- Previous experience in a Managed Service Provider (MSP) environment preferred
- Virtualization experience is a plus
- Strong troubleshooting, organizational, and communication skills
- Ability to quickly learn new tools and technologies
- Valid driver’s license with reliable transportation
- Ability to lift up to 50 pounds.
Coordinated Business Systems Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
