IT Engineer
Willmar, MN | Hybrid | $75,000 - $100,000 | Full-Time
The Role
Join our top-performing Managed Services Team as a full-time IT Engineer! You'll play a pivotal role in supporting and executing complex server, network, and security projects for clients in the Willmar, MN area.
Position Summary
You'll leverage established best practices, refine project templates to boost efficiency, and proactively communicate with clients. Collaboration is essential: work seamlessly with teammates, prioritize issues effectively, and consistently deliver projects on time and within budget. Ready to make a real difference? We are.
About Coordinated
For over 40 years, Coordinated Business Systems (CBS) has grown into a leading Information Management Company, empowering Minnesota and Western Wisconsin companies with Total Office Services. We streamline your operations with managed print and network services, automate workflows with electronic document management, and keep your office running smoothly with essential supplies and the latest technology. At CBS, we foster a collaborative and supportive atmosphere where we have a mix of tenure and new employees creating a dynamic learning environment. We value growth for our employees and offer a fun, professional, yet relaxed work environment.
Responsibilities
- Plan and execute complex server, network, and security configurations.
- Apply technical skill to a wide variety of issues supporting servers, workstations, networking, virtualization, cloud, wireless access points, LOB software, standard office applications and ISPs.
- Follow established best practices, including project templates and checklists.
- Communicate proactively and regularly with clients on project tasks and milestones.
- Add detailed notes to every ticket for all time worked and resolutions identified.
- Earn satisfaction from completing projects on time and on budget.
- Pursue continuing technical education to stay ahead of tech trends.
*You will be traveling to clients’ locations in the Willmar, MN area. This will vary from week to week as your workload varies.
Experience + Skills
- 5+ years of demonstrated technical support experience, including understanding of:
- Windows Server operating systems 2016, 2019, and 2022
- Microsoft 365 including Azure and Office products
- Windows 10 and 11
- Networking including VLANs, VPN, routing protocols, and troubleshooting
- VMware and HyperV virtualization
- Wireless services
- Cloud services, such as Azure and AWS
- Experience with a professional ticketing system
- Excellent communication, interpersonal, and analytical skills
- Experience with the Microsoft Office suite of tools and Teams
- Ability to work under pressure, while maintaining a positive attitude and a sense of humor
- Degree from an accredited university, or equivalent experience a plus
- 3+ years of Managed Service Provider (MSP) experience
- Knowledge of IT infrastructure, managed services, and cybersecurity
- Analytical thinker with the ability to "think outside the box" to resolve customer impacting situations.
Hiring Manager
Kevin Trautman
Engineering Manager