Frequently Asked Questions

We're Here to Help

Coordinated Business Systems is an award-winning company, recognized for extraordinary service and support. However, that is only a part of what it takes to achieve trouble free performance. To help provide you with the best customer service available, we have compiled a list of some of the most frequently asked questions. Additionally, you can submit a question online and we will be more than happy to answer for you.

FAQ's

We believe communication is an integral part of good customer relations; therefore, we are happy to supply you with the contact information you may need to address any questions or concerns.

General Billing Questions
Call 800.852.9084 or email us at billing@coordinated.com

General Service Requests
Call 800.852.9084 or email us at dispatch1@coordinated.com

 

Jim Oricchio-President

952-894-9460 ext. #1500 jimo@coordinated.com

 

Shannon Kehrer-Supply Sales Manager

952-894-9460 ext. #1512 shannonk@coordinated.com

 

Robert Smith-Chief Operating Officer

952-894-9460 ext. #1538 roberts@coordinated.com

 

Roberto Chavez- Logistics- Warehouse 

952-894-9460 ext. #1505 robertoc@coordinated.com

 

Kirk Studebaker-VP of Sales

952-894-9460 ext. # 1539 kirks@coordinated.com

 

Theresa Hagen-Manager of Client Education

952-894-9460 ext.1522 theresah@coordinated.com

 

Brian Petry-VP of Service

952-894-9460 ext. #1588 brianp@coordinated.com

 

Barb Brezina- Billing Coordinator

952-894-9460 ext. #1523 barbb@coordinated.com

 

Download the full contact list

 

As a Smart IT Managed Services customer, you have the peace-of-mind that IT experts are making sure your network is running smoothly all the time. Since customers cannot predict issues with their network, our 24/7 remote performance monitoring of your key devices, applications and IT resources is essential in maintaining ongoing productivity and profitability. 

Feel free to email us any questions you may have regarding our Smart IT Managed Services at ITServices@coordinated.com

Purchase your HP laser cartridges from Coordinated Business Systems and receive printer service for free! Cartridge Plus guarantees include:

  • High quality prints
  • On-site “GREEN” recycling initiative
  • Four hour service response time
  • Same day shipping for laser cartridges
  • Annual and semi-annual reviews
  • Certified technicians
  • Stock and availability for all toners
  • Allows IT people to focus on critical issues 
  • Program estab. to assist in fleet mgmt.
  • Issues not printers

To receive more information on the many benefits of Smart Print Cartridge Plus, request an assessment today.

We recommend that multiple individuals within your company be designated Key Users so that there is always a person familiar with the operation of your new equipment and with handling, loading and ordering supplies. It is always wise to reorder supplies before you run out. 

The best time to reorder is when you replenish your machines with your on-hand supplies. Normally, we provide next day supply delivery to all our customers; however, in an emergency we also offer same day delivery options.

For your convenience, each machine is labeled with the phone number to call for service or supplies. You may also email order supplies online.

To request additional training, please email our Manager of Client Education at theresah@coordinated.com

Download Supply Order Form Download List of Toner Supplies

During regular business hours (8:00 AM - 5:00 PM) you can speak directly to our Call Center to request service or leave a voicemail if the call is outside our normal business hours.

By using the phone number on the ID label, you will be able to speak directly with our Call Center. If it is more convenient, you can contact us by email (dispatch1@coordinated.com) or by going to our service page.

You may receive a call from someone claiming to be a current supplier, a replacement, or an authorized supplier offering a deal that seems too good to be true. They may falsely claim that prices are going up soon, or a computer glitch delayed notification of a price increase but they will offer you the regular/old price. These calls are from Toner Pirates and are costing consumers millions of dollars.

Learn More About Toner Pirates Download More Info About Toner Pirates

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