IT Specialist Level 1

DESCRIPTION

After nearly 40 years, Coordinated Business Systems (CBS) has become a leading Information Management Company and provides local Minnesota and western Wisconsin companies with Total Office Services, including managed network services, managed print services, electronic document management and new emerging technology. CBS is a growing organization with a fun, professional, yet relaxed environment. CBS values growth for its employees.

We are looking for a Technical Support Specialist (Level 1) to join our team! A successful candidate for this position will be able to demonstrate excellent troubleshooting and technical skills, proficiency with the implementation and support of Microsoft solutions, and exhibit strong communication skills. This position will require the applicant to attain & maintain industry relevant certifications. Applicants must effectively communicate and interact with clients on a daily basis.

Responsibilities

· Provide tier-1 support for internal and external customer incidents

· Assist with day-to-day operations of service department through interactive daily communications with all company team members.

· Create recurring revenue by providing high quality technical solutions and exemplary customer service (including strong verbal and written communications and follow-up skills)

· Provide skilled independent help-desk capabilities by phone, remote or face-to-face with our clients.

· Maintain detailed awareness and understanding regarding current software and technical procedures.

· Input and manage tickets and daily time entry through our PSA (Professional Services Automation) system.

· Interface with third party vendors to assist with problem resolution.

· Support clients with our Remote Monitoring and Management solution.

· Adhere to all company internal policies and procedures.

· Work the required hours to complete assigned tasks.

Education/Experience/Skills Requirements

· May require an associate degree in a related area and 0-2 years of experience in the field or in a related area.

· Must have excellent organizational skills.

· Must have strong written and verbal communication skills.

· Must be adaptable and capable of learning new software quickly.

· Must have reliable transportation and clean driving record.