IT Engineer

Coordinated Business Systems is looking for a full-time IT Engineer to join our high-performance Managed Services Team. Your primary objective will be to support and execute complex server, network, and security projects. You will observe established best practices, follow, and improve project templates, and communicate proactively with clients. You will be asked to collaborate with your teammates, respond to issues by priority, along with complete projects on time and on budget.

Responsibilities

· Plan and execute complex server, network, and security configurations.

· Apply technical skill to a wide variety of issues supporting servers, workstations, networking, virtualization, cloud, wireless access points, LOB software, standard office applications and ISPs.

· Follow established best practices, including project templates and checklists.

· Communicate proactively and regularly with clients on project tasks and milestones.

· Add detailed notes to every ticket for all time worked and resolutions identified.

· Earn satisfaction from completing projects on time and on budget.

· Pursue continuing technical education to stay ahead of tech trends.

Requirements

· 5+ years of demonstrated technical support experience, including understanding of:

· Windows Server operating systems 2016, 2019, and 2022

· Microsoft 365 including Azure and Office products

· Windows 10 and 11

· Networking including VLANs, VPN, routing protocols, and troubleshooting

· VMware and HyperV virtualization

· Wireless services

· Cloud services, such as Azure and AWS

· Experience with a professional ticketing system

· Excellent communication, interpersonal, and analytical skills

· Experience with the Microsoft Office suite of tools and Teams

· Ability to work under pressure, while maintaining a positive attitude and a sense of humor

· Degree from an accredited university, or equivalent experience a plus

Desired Skills

· 3+ years of Managed Service Provider (MSP) experience

· Knowledge of IT infrastructure, managed services, and cybersecurity

· Analytical thinker with the ability to "think outside the box" to resolve customer impacting situations.

This is a salary-based position that includes service efficiency, productivity, and sales commission incentives. We also offer our full-time employees a comprehensive benefits package including medical, dental, certification training programs, paid vacations and holidays, a company cell phone and laptop for business use.

About Our Company

After nearly 40 years, Coordinated Business Systems (CBS) has become a leading Information Management Company and provides local Minnesota and western Wisconsin companies with Total Office Services, including managed network services, managed print services, electronic document management and new emerging technology. CBS is a growing organization with a fun, professional, yet relaxed environment. CBS values growth for its employees. We have a good mix of tenure and newer employees which cultivates an exciting work environment.

Our mission is to make IT, Security, and Compliance easily available and affordable for local small and mid-sized businesses. Our IT services are engineered to mitigate security and compliance risk, reduce IT expenditures, and improve operating efficiencies.

Our company is in the business of providing first class customer service to our clients. Our service programs offers a complete line of managed services designed to provide affordable and proactive support. Our managed services program offers a complete line of hosted, managed and cloud-based services designed to provide affordable and proactive support while meeting the regulatory requirements required of our clients. Our services are designed to simplify IT management, help meet compliance requirements, reduce costs, streamline systems management and align IT strategy to match our client's business objectives.