Helpdesk - Level 1

Ready to tackle diverse challenges and become the first line of defense for our clients? This hands-on role offers comprehensive Tier 1 support across various areas, from troubleshooting technical issues to maintaining software and resolving user incidents. You'll provide clear updates, dispatch complex matters, and occasionally travel for on-site support and knowledge sharing. Continuously learn and adapt to new technologies while maintaining clear communication with both technical staff and end-users.

This is more than just a job; it's a springboard for your IT career! We provide excellent training, and in return expect a candidate to provide superior customer service to our clients. This IT support role provides Tier 1 assistance, resolving customer incidents, performing software maintenance, and dispatching complex issues. The IT Help Desk position provides technical support for printing, scanning, email, faxing, PC, connectivity, and equipment hardware. 

Essential Job Functions:

• Provide tier-I support for internal and external customer incidents
• Perform software upgrades and maintenance
• Enter accurate service call resolution information into the NextGen system
• Address incoming support calls, providing workarounds when necessary to ensure customer productivity
• Provide service call status updates to internal and external customers.
• Dispatch service calls to our technician team
• On occasion, travel to customer locations for hands-on troubleshooting and solution delivery.
• Share knowledge and training with fellow IT employees to strengthen the IT team and provide superior support.
• Escalate problems to Tier II support as necessary
• Keep abreast of new technology systems, methods and platforms
• Maintain effective communication with both technical staff and end users
• Manage obligations and support other company initiatives as directed.

Knowledge, Skills and Abilities:

• Excellent verbal and written skills

• Ability to multi task, as this is a fast paced position with priorities changing as situations develop
• Experience with pc, networks preferred
• Must have excellent customer service skills

More about us:

After nearly 40 years, Coordinated Business Systems (CBS) has become a leading Information Management Company and provides local Minnesota and western Wisconsin companies with Total Office Services, including managed print services, managed network services, electronic document management, office supplies, and new emerging technology. CBS is a growing organization with a fun, professional, yet relaxed environment. CBS values growth for its employees. We also have a good mix of tenure and newer employees which cultivates an exciting work environment.