Applications Specialist

Are you passionate about technology and constantly seeking to learn and try new things? Do you find joy in making the impossible possible? We're looking for an Applications Specialist who loves to think outside the box, applying technology in creative ways to tackle complex problems. This role is not just about providing support; it's about being a pioneer in business process automation and workflow, designing, implementing, and training on cutting-edge solutions.

Does this sound like you? A tech enthusiast with a strong desire to learn, explore, and experiment with new technologies. Someone with the knack for making technology work in innovative ways, often beyond traditional expectations. A problem solver who is not just looking for the next job, but a mission to make significant impacts through technology. A strong communicator with a desire to overcommunicate rather than under-communicate, ensuring clarity and alignment on project goals and progress. Or maybe you are feeling trapped in a role that doesn't prioritize customer satisfaction and seeking an environment where your technical skills can truly shine and make a difference.

Core Responsibilities:

• Provide support for internal and external customer incidents.
• Become a SME on all Hypass application and Square 9 Software
• Lead communication and Coordinate process of new application roll outs/projects
• Meet with Stakeholders to plan and design application roll out to meet the outlined needs
• Complete application support tickets
• Design and Test Application Workflows and Operations as outlined by the client.
• Perform software upgrades and maintenance
• Address incoming support calls, providing workarounds when necessary to ensure customer productivity
• Provide service call status updates to internal and external customers.
• On occasion, travel to customer locations for hands-on troubleshooting and solution delivery.
• Share knowledge and training with fellow IT employees to strengthen the IT team and provide superior support.
• Keep abreast of new technology systems, methods and platforms
• Maintain effective communication with both technical staff and end users
• Manage obligations and support other company initiatives as directed.

Knowledge, Skills and Abilities:

• Ability to multitask, as this is a fast paced position with priorities changing as situations develop
• Must have experience with computer networking and applications
• Passion for technology and innovation.
• Proven experience in technical support, IT, or a similar role with a focus on problem-solving and project management.
• Excellent communication skills, with the ability to clearly convey complex ideas and solutions.
• Experience in designing and implementing business process automation and workflows is highly desirable.
• A track record of thinking outside the box and applying technology in creative ways to solve problems.

More about us:

After nearly 40 years, Coordinated Business Systems (CBS) has become a leading Information Management Company and provides local Minnesota and western Wisconsin companies with Total Office Services, including managed print services, managed network services, electronic document management, office supplies, and new emerging technology. CBS is a growing organization with a fun, professional, yet relaxed environment. CBS values growth for its employees. We also have a good mix of tenure and newer employees which cultivates an exciting work environment.