Get in touch:
952-894-9460
Work with us!

IT Specialist Level 1

DESCRIPTION

This is a full-time opportunity where candidates are responsible for the daily analysis, monitoring and management, and implementation of a variety of networking and technology initiatives for our clients. A successful candidate for this position will be able to demonstrate excellent troubleshooting and technical skills, proficiency with the implementation and support of Microsoft solutions, and exhibit strong communication skills. This position will require the applicant to possess, attain & maintain industry-relevant certifications. Applicants must effectively communicate and interact with clients on a daily basis. They will routinely convey the status of support requests and ongoing issues both to the client and the Management Team thru our PSA software, documentation and voice/email communications. Applicants will regularly communicate with third-party vendors to expedite problem resolution for software and hardware issues.


Job Responsibilities ↓

Apply Now

PRIMARY DUTIES AND RESPONSIBILITIES

  • Provide tier-1 support for internal and external customer incidents
  • Assist with day-to-day operations of service department thru interactive daily communications with all company team members.
  • Create recurring revenue by providing high-quality technical solutions and exemplary customer service (including strong verbal and written communications and follow-up skills)
  • Provide skilled independent help-desk capabilities by phone, remote or face-to-face with our clients.
  • Maintain detailed awareness and understanding regarding current software and technical procedures.
  • Input and manage tickets and daily time entry thru our PSA Professional Services Automation) system.
  • Interface with third-party vendors to assist with problem resolution.
  • Support clients with our Remote Monitoring and Management solution.
  • Adhere to all company internal policies and procedures.
  • Work the required hours to complete assigned tasks.


EDUCATION, EXPERIENCE, SKILLS & REQUIREMENTS

  • May require an associate degree in a related area and 0-2 years of experience in the field or in a related area.
  • Must have excellent organizational skills
  • Must have strong written and verbal communication skills
  • Must be adaptable and capable of learning new software quickly.
  • Must have reliable transportation and clean driving record


BENEFITS

This is a salary-based position that includes service efficiency, productivity, and sales commission incentives. We also offer our full-time employees a comprehensive benefits package including medical, dental, certification training programs, paid vacations and holidays, a company cell phone, and notebook computer for business use.

We are an Equal Opportunity Employer


ABOUT OUR COMPANY

Our mission is to make IT, Security, and Compliance easily available and affordable for local small and mid-sized businesses. Our IT services are engineered to mitigate security and compliance risk, reduce IT expenditures, and improve operating efficiencies.

Our company is in the business of providing first-class customer service to our clients. Our service programs offer a complete line of managed services designed to provide affordable and proactive support. Our managed services program offers a complete line of hosted, managed, and cloud-based services designed to provide affordable and proactive support while meeting the regulatory requirements required of our clients. Our services are designed to simplify IT management, help meet compliance requirements, reduce costs, streamline systems management and align IT strategy to match our client's business objectives.

We're seeking a talented, motivated, and driven individual to help grow our team. If you're looking for a challenging and rewarding growth-focused career then this position is for you!

Coordinated Business Systems Inc. is an Equal Opportunity Employer, providing employment opportunities for all persons without discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, citizenship or any other characteristic protected by U.S. law. Coordinated Business Systems Inc. makes reasonable accommodations for qualified persons with disabilities.