Open Positions

Print Technician Lead

Service Technician Supervisor/Technical Team Lead

Coordinated Business Systems is leading the way in providing office technology solutions. As a result of our development and growth we are now leading the way in providing career solutions; jobs that are both exciting and rewarding. We are currently seeking a Service Technician Supervisor to join our team; this position will supervise up to five technicians as well as providing service to our customers.

MAJOR GOALS AND RESPONSIBILITIES:

 Supervision of a team of technicians

  1. First contact for technical assistance of team members
  2. Resolving customer problems encountered by the team
  3. Coach the team in a variety of areas including training, technical issues and customer satisfaction.
  4. Periodic inspection of team members performance
  5. Periodically meet with team members to review performance and areas for improvement
  6. Perform performance reviews for team members
  7. Attend training and relay information to team
  8. May be required to provide territory support during heavy work loads, vacations and man power shortages
  9. Fill in for service manager when necessary
  10. Be involved in management meetings
  11. Lead monthly Technical meeting

 SKILLS REQUIRED:

  1. Ability to deal with upset or demanding customers
  2. Ability to lead a team
  3. Positive attitude
  4. Strong mechanical aptitude
  5. Strong planning and organizational skills
  6. Understanding the basic electronics
  7. Ability to teach others
  8. Ability to listen closely and follow instructions
  9. Desire to help others
  10. Strong communication skills

BENEFITS

  • Base salary, plus bonus and commission incentives
  • Insurance Coverage
  • 401(k) with company match.
  • Paid Time Off (PTO)

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Territory Sales Rep

Location: Burnsville, Rochester, Red Wing, St. Cloud or Hudson, WI

Status: Full-Time

Education: Diploma

After more than 30 years, Coordinated Business Systems has become a leading Information Management Company and provides local Minnesota and western Wisconsin companies with Total Office Services, including managed network services, managed print services and electronic document management. We offer a competitive compensation program with base salary plus commissions and bonuses based on sales and residual income. We're looking for driven people to join our sales department! If you have a passion to work with people, reach goals, work independently, and possess high energy and a drive for success, then CBS may be the right place for you!

POSITION RESPONSIBILITIES

  • Manage client base and generate sales in assigned territory
  • Understand customer's needs and how our products can meet those needs
  • Present products to clients over the phone and in-person
  • Must possess exceptional customer service skills

MINIMUM REQUIREMENTS

  • Bachelor's degree, preferred but not required
  • Ability to maintain current client relationships as well as build new partnerships
  • No direct sales experience necessary; we will train the right candidate!
  • Must be able to work independently, be self-motivated, and goal driven

BENEFITS

  • Base salary, plus bonus and commission incentives
  • Insurance Coverage
  • 401(k) with company match.
  • Paid Time Off (PTO)
Apply Now

Field Service Technician

Coordinated Business Systems is leading the way in providing office technology solutions. As a result of our development and growth we are now leading the way in providing career solutions; jobs that are both exciting and rewarding.

Purpose of Job: To develop and maintain good customer relationships while performing quality service calls on equipment located at customers site.

Major Duties:

  • Efficiently manage established service territory.
  • Exercise good customer service skills.
  • Communicate professionally and effectively, keeping customer informed of machine status.
  • Troubleshoot mechanical and electrical problems for corrective action.
  • Meet service response goals.
  • Meet or exceed productivity goals.
  • Work under little or no supervision.
  • Maintain accurate parts inventory.
  • Maintain a professional and business like appearance.
  • Maintain machine records, work order tickets and any other required records in an accurate and organized manner.

 Special Duties:

  • Perform special duties as assigned by customer service managers.
  • May be required to travel out of town periodically for training purposes or to assist in other territories.
  • Prepare for career path.

Apply Now 

Benefits: We offer a full benefits package which includes: Health and Dental Insurance, Life Insurance, Long Term Disability and 401K. 

IT Specialist

Job Description

This is a full-time opportunity where candidates are responsible for the daily analysis, monitoring and management, and implementation of a variety of networking and technology initiatives for our clients. Typical daily responsibilities for this position will include; managing and maintaining Microsoft Windows desktop/server and Active Directory environments, file/folder and security administration on Windows servers, printing and imaging administration and setup, 3rd party line of business application and vendor administration, and firewall/VPN & mobile device administration. A successful candidate for this position will be able to demonstrate excellent troubleshooting and technical skills, proficiency with the implementation and support of Microsoft solutions, and exhibit strong communication skills. This position will require the applicant to possess, attain & maintain industry relevant certifications. A certification roadmap will be created post hiring with a mutually agreeable timeline. Applicants must effectively communicate and interact with clients on a daily basis. They will routinely convey the status of projects and on-going issues both to the client and the Management Team thru our PSA software, documentation and voice/email communications. Applicants will regularly communicate with third party vendors to expedite problem resolution for software and hardware issues.

Responsibilities

  • Act as a technical escalation point on our NOC and provide in-field support services as support to our Senior Engineer team
  • Assist with day-to-day operations of service department thru interactive daily communications with all company team members.
  • Create recurring revenue by providing high quality technical solutions and exemplary customer service (including strong verbal and written communications and follow-up skills)
  • Assist sales team in identifying and closing opportunities through customer discovery meetings and presentations.
  • Provide skilled independent help-desk capabilities by phone, remote or face-to-face with our clients.
  • Ability to cooperatively debug complex problems.
  • Independently install and upgrade desktop and networking software and hardware as needed.
  • Maintain detailed awareness and understanding regarding current software and technical procedures.
  • Input and manage tickets and daily time entry thru our PSA Professional Services Automation) system.
  • Interface with third party vendors to assist with problem resolution.
  • Support clients with our Remote Monitoring and Management solution.
  • Adhere to all company internal policies and procedures.
  • Work the required hours to complete assigned tasks.

Education/Experience/Skills Requirements

  • Associate’s Degree in Computer Science or a related field from an accredited university
  • 5-10 years of technical experience with increasing responsibility
  • Microsoft Active Directory administration, implementation and administration skills are required
  • Backup & Disaster Recovery monitoring and management skills are required
  • Background in networking (Firewalls, Cisco routers/switches, network protocols, VPN) is required
  • Virtualization experience a plus
  • Scripting, Powershell, and coding skills are a plus
  • Experience working in an outsourced IT consulting environment is a plus
  • Must have excellent organizational skills
  • Must have strong written and verbal communication skills
  • Must be adaptable and capable of learning new software quickly.
  • Must have reliable transportation and clean driving record

Apply Now

Benefits

This is a salary based position that includes service efficiency, productivity and sales commission incentives. We also offer our full-time employees a comprehensive benefits package including medical, dental, certification training programs, paid vacations and holidays, a company cell phone and notebook computer for business use.

We are a Equal Opportunity Employer

About Our Company

Our mission is to make IT, Security, and Compliance easily available and affordable for local small and mid-sized businesses. Our IT services are engineered to mitigate security and compliance risk, reduce IT expenditures, and improve operating efficiencies.

Our company is in the business of providing first class customer service to our clients. Our service programs offers a complete line of managed services designed to provide affordable and proactive support. Our managed services program offers a complete line of hosted, managed and cloud-based services designed to provide affordable and proactive support while meeting the regulatory requirements required of our clients. Our services are designed to simplify IT management, help meet compliance requirements, reduce costs, streamline systems management and align IT strategy to match our client's business objectives.

We're seeking a talented, motivated and driven individual to help grow our team. If you're looking for a challenging and rewarding growth focused career than this position is for you!

Coordinated Business Systems Inc. is an Equal Opportunity Employer, providing employment opportunities for all persons without discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, citizenship or any other characteristic protected by U.S. law. Coordinated Business Systems Inc. makes reasonable accommodations for qualified persons with disabilities.

Apply Now

Senior IT Specialist

Job Description

This is a full-time opportunity where candidates are responsible for the daily analysis, design, and implementation of a variety of networking and technology initiatives for our clients. Typical daily responsibilities for this position will include; managing and maintaining Microsoft Windows Server and Windows desktop environments, managing on premise and cloud based Office365 Microsoft Exchange, SharePoint, and MS SQL Servers. Setup/configuration of server/storage virtualization deployments. A successful candidate for this position will be able to demonstrate excellent networking and technical skills, proficiency with the design, implementation and support of Microsoft solutions, and exhibit strong project management and communication skills. This position will require the applicant to possess, attain & maintain industry relevant certifications. A certification roadmap will be created post hiring with a mutually agreeable timeline. The applicant will also partake as an active member on our IT Steering Committee. This will require time and effort devoted to the successful launch of new services and completion of internal IT projects. Applicants must effectively communicate and interact with clients on a daily basis. They will routinely convey the status of projects both to the client and the Management Team thru our PSA software, documentation and voice/email communications. Applicants will regularly communicate with third party vendors to expedite problem resolution for software and hardware issues.

Responsibilities

  • Act as a technical escalation point and take lead on sensitive client issues that require immediate escalation and attention.
  • Assist with day-to-day operations of service department thru interactive daily communications with all company team members.
  • Design, implement and recommend technology solutions including directory, messaging, database, systems management, LOB, server virtualization, network storage and security to clients
  • Create recurring revenue as an engagement manager by providing high quality technical solutions and exemplary customer service (including strong verbal and written communications and follow-up skills)
  • Assist sales team in identifying and closing opportunities through customer discovery meetings and presentations.
  • Provide skilled independent help-desk capabilities by phone, remote or face-to-face with our clients.
  • Ability to independently debug complex problems.
  • Independently install and upgrade server, desktop and networking software and hardware as needed.
  • Maintain detailed awareness and understanding regarding current software and technical procedures.
  • Ability to independently perform complex network functions.
  • Input and manage tickets and daily time entry thru our PSA Professional Services Automation) system.
  • Interface with third party vendors to assist with problem resolution.
  • Support clients with our Remote Monitoring and Management solution.
  • Adhere to all company internal policies and procedures.
  • Work the required hours to complete assigned tasks.

Education/Experience/Skills Requirements

  • Bachelor's Degree in Computer Science or a related field from an accredited university
  • 10-15 years of technical experience with increasing responsibility
  • Microsoft Exchange and Active Directory design, implementation and administration skills are required
  • Backup & Disaster Recovery planning and implementation skills are required
  • Strong background in networking (Firewalls, Cisco routers/switches, network protocols, VPN. . .) is required
  • Network storage (SAN, NAS, Backup) experience required
  • HyperV/VMware/XenServer Server Virtualization experience a plus
  • Scripting, Powershell, and coding skills are a plus
    • Senior Level Industry Certifications
    • Microsoft
    • VMware
    • Cisco
  • Experience working in an outsourced IT consulting environment is a plus
  • Must have excellent organizational and project management skills
  • Must have strong written and verbal communication skills
  • Must be adaptable and capable of learning new software quickly.
  • Must have reliable transportation and clean driving record

 

Apply Now

Benefits

This is a salary based position that includes service efficiency, productivity and sales commission incentives. We also offer our full-time employees a comprehensive benefits package including medical, dental, certification training programs, paid vacations and holidays, a company cell phone and notebook computer for business use.

We are a Equal Opportunity Employer

About Our Company

Our mission is to make IT, Security, and Compliance easily available and affordable for local small and mid-sized businesses. Our IT services are engineered to mitigate security and compliance risk, reduce IT expenditures, and improve operating efficiencies.

Our company is in the business of providing first class customer service to our clients. Our service programs offers a complete line of managed services designed to provide affordable and proactive support. Our managed services program offers a complete line of hosted, managed and cloud-based services designed to provide affordable and proactive support while meeting the regulatory requirements required of our clients. Our services are designed to simplify IT management, help meet compliance requirements, reduce costs, streamline systems management and align IT strategy to match our client's business objectives.

We're seeking a talented, motivated and driven individual to help grow our team. If you're looking for a challenging and rewarding growth focused career than this position is for you!

Coordinated Business Systems Inc. is an Equal Opportunity Employer, providing employment opportunities for all persons without discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, citizenship or any other characteristic protected by U.S. law. Coordinated Business Systems Inc. makes reasonable accommodations for qualified persons with disabilities.

Apply Now