Location: Burnsville, MN
Status: Full Time Ongoing
Coordinated Business Systems is seeking to add to our help desk team. You will have an opportunity to get your foot in the door, with a growing company with room for advancement as your knowledge and skills develop. We provide excellent training, and in return expect a candidate to provide superior customer service to our clients. Individuals that are interested are to reach out to Jim Osgar at 952-894-9460 or email him at email@example.com
The IT Help Desk position provides technical support for printing, scanning, email, faxing, PC, connectivity, and equipment hardware. This individual will assist with tier I technical issues related to operating systems, networking, and copiers. Along with taking and placing service calls via our dispatch system.
Essential Job Functions:
- Provide tier-I support for internal and external customer incidents
- Perform software upgrades and maintenance
- Enter accurate service call resolution information into the NextGen system
- Address incoming support calls, providing workarounds when necessary to ensure customer productivity
- Provide service call status updates to internal and external customers.
- Dispatch service calls to our technician team
- On occasion, travel to customer locations for hands-on troubleshooting and solution delivery.
- Share knowledge and training with fellow IT employees to strengthen the IT team and provide superior support.
- Escalate problems to Tier II support as necessary
- Keep abreast of new technology systems, methods and platforms
- Maintain effective communication with both technical staff and end users
- Manage obligations and support other company initiatives as directed.
Knowledge, Skills and Abilities:
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- Excellent verbal and written skills
- Ability to multi task, as this is a fast paced position with priorities changing as situations develop
- Experience with pc, networks preferred
- Must have excellent customer service skills