IT Help Desk
Location: Burnsville, MN

Status: Full Time Ongoing

Coordinated Business Systems is seeking to add to our help desk team. You will have an opportunity to get your foot in the door, with a growing company with room for advancement as your knowledge and skills develop. We provide excellent training, and in return expect a candidate to provide superior customer service to our clients. Individuals that are interested are to reach out to Jim Osgar at 952-894-9460 or email him at

General Summary:

The IT Help Desk position provides technical support for printing, scanning, email, faxing, PC, connectivity, and equipment hardware. This individual will assist with tier I technical issues related to operating systems, networking, and copiers. Along with taking and placing service calls via our dispatch system.

Essential Job Functions:

  • Provide tier-I support for internal and external customer incidents

  • Perform software upgrades and maintenance

  • Enter accurate service call resolution information into the NextGen system

  • Address incoming support calls, providing workarounds when necessary to ensure customer productivity

  • Provide service call status updates to internal and external customers.

  • Dispatch service calls to our technician team

  • On occasion, travel to customer locations for hands-on troubleshooting and solution delivery.

  • Share knowledge and training with fellow IT employees to strengthen the IT team and provide superior support.

  • Escalate problems to Tier II support as necessary

  • Keep abreast of new technology systems, methods and platforms

  • Maintain effective communication with both technical staff and end users

  • Manage obligations and support other company initiatives as directed.

Knowledge, Skills and Abilities:

  • Excellent verbal and written skills

  • Ability to multi task, as this is a fast paced position with priorities changing as situations develop

  • Experience with pc, networks preferred

  • Must have excellent customer service skills