Location: Burnsville, MN
Status: Full Time
Education: Diploma
- A talented network engineer or lead helpdesk technician who has reached the career development ceiling with their current employer
- A talented network engineer or lead helpdesk technician, currently serving as the last line of defense at their current employer who seeks an environment where he/she can learn from and collaborate with other senior technical staff
The Helpdesk Technician/Network Engineer will provide remote assistance to Coordinated Business Systems clients and be the first line of defense on a dynamic and seasoned team of Network Engineers. Work will be conducted both in house and at the customer’s location.
Specific responsibilities include:
• Review backup logs and network monitoring alerts
• Field inbound support calls, diagnose issues, and open service calls in service system
• Assist senior network engineer staff with network projects and deployments
• Talks to and works with end-users to research and resolve their IT issues, and connectivity issues
• Work to determine the urgency of a situation and decide how to react, prioritize, and escalate
• General Helpdesk - expected resolution of some calls - more as familiarity with client environments and skills advance
• Monitor the Services Dashboard
• Remotely troubleshoot and administrate client workstations, Microsoft servers, and network devices
• Administrate anti-virus, patch management, SPAM filter, hosted web and email services
Qualifications/Requirements:
• Positive, upbeat attitude and phone demeanor
• Minimum 3 years (5 preferred) experience in IT with end user contact
• Superior client service experience helping users by telephone and remote control technology
• Ability to support various levels of desktop Operating Systems
• MAC support skills a strong plus
• Ability to conduct research into a wide range of computing issues as required
• Strong team leadership and organizational skills
• Strong ability to precisely describe problems and resolution steps and documentation skills
• Ability to effectively prioritize and execute tasks in an occasionally high-pressure environment
• Desire to constantly improve upon the status quo
• Ability and willingness to work
CLICK HERE TO APPLY
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