As a CSR for Coordinated Business Systems, you will be an essential member of a sales support team that has served the Twin Cities area for more than 20 years. Providing product support for Sales, Service and our Customers you will help educate people in the process of utilizing our equipment and solutions. The ideal candidate will have excellent customer service skills, familiarity with the marketplace, reliable transportation, and knowledge of working office technology. Strong presentation, written, verbal and PC skills are required. The CSR position with Coordinated Business Systems is an excellent transition position for someone looking to eventually get into outside or inside sales.

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Location: Burnsville, MN

Status: Full Time

Education: Diploma

This full-time position will be responsible for visiting customer sites to provide maintenance and repair services for the products we sell. The ideal candidate must have a knowledge of electronics, basic computer skills, mechanical ability, be comfortable with tools, have the ability to communicate effectively with many different people, pay attention to detail and have the desire to learn and grow. Full training will be provided.

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Location: Burnsville, MN

Status: Full Time

Education: Diploma

This full-time position entails taking incoming calls as well as making outgoing supply calls to current and prospective customers utilizing our established database. Looking for an individual with excellent telephone and written communication skills to discover and accurately satisfy customer needs, develop long term relationships, as well as generate supply orders and hardware sales leads. To excel in this position, candidates must feel comfortable calling non-customers to generate new supply business. We’re looking for an independent producer who is ready for a responsibility, challenge and substantial income opportunity.

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Location: Burnsville, MN

Status: Full Time

Education: Diploma

• A talented network engineer or lead helpdesk technician who has reached the career development ceiling with their current employer

• A talented network engineer or lead helpdesk technician, currently serving as the last line of defense at their current employer who seeks an environment where he/she can learn from and collaborate with other senior technical staff

The Helpdesk Technician/Network Engineer will provide remote assistance to Coordinated Business Systems clients and be the first line of defense on a dynamic and seasoned team of Network Engineers. Work will be conducted both in house and at the customer’s location.

Specific responsibilities include:

• Review backup logs and network monitoring alerts

• Field inbound support calls, diagnose issues, and open service calls in service system

• Assist senior network engineer staff with network projects and deployments

• Talks to and works with end-users to research and resolve their IT issues, and connectivity issues

• Work to determine the urgency of a situation and decide how to react, prioritize, and escalate

• General Helpdesk - expected resolution of some calls - more as familiarity with client environments and      skills advance

• Monitor the Services Dashboard

• Remotely troubleshoot and administrate client workstations, Microsoft servers, and network devices

• Administrate anti-virus, patch management, SPAM filter, hosted web and email services

Qualifications/Requirements:

• Positive, upbeat attitude and phone demeanor

• Minimum 3 years (5 preferred) experience in IT with end user contact

• Superior client service experience helping users by telephone and remote control technology

• Ability to support various levels of desktop Operating Systems

• MAC support skills a strong plus

• Ability to conduct research into a wide range of computing issues as required

• Strong team leadership and organizational skills

• Strong ability to precisely describe problems and resolution steps and documentation skills

• Ability to effectively prioritize and execute tasks in an occasionally high-pressure environment

• Desire to constantly improve upon the status quo

• Ability and willingness to work

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